PERCEIVED SERVICE QUALITY AND ITS IMPACT ON CUSTOMER SATISFACTION IN ISLAMIC AND CONVENTIONAL BANKS IN KUWAIT
Tahani S. Al-adwani Durham University Rashed. S. Al-Ajmi Hosny. I. Hamdy Galal.M. Elhagrasey Kuwait University ABSTRACT This study compares the customer perception of the service quality dimensions (reliability, assurance, tangibility, financial competitiveness, and quality competitiveness-relevant to products & services), bank’s social responsibility, and customer satisfaction in the relatively newly launched Islamic banks in Kuwait to […]
PERCEPTIONS OF BUSINESS ETHICS SCENARIOS: CHINA, LEBANON AND THE UNITED STATES
Jean M. McEnery Linda C. Isenhour Fraya Wagner-Marsh Eastern Michigan University Hasanna Tabch Hussein J. Hejase American University of Science and Technology ABSTRACT This study examined relations between individual characteristics (i.e., gender, work experience, nationality and ethics education) and perceptions of major and minor business ethics violations. Business students in China, Lebanon and the United […]
MAINTENANCE CULTURE AND ITS EFFECTS ON ORGANISATIONAL PRODUCTIVITY IN SMALL AND MEDIUM SCALE ENTERPRISES IN GHANA
Kofi Poku Deborah Ivy Lamptey Kwame Nkrumah University of Science and Technology ABSTRACT Business enterprises use various equipment and facilities to deliver products and services to their customers. The failure of these facilities and equipment can cause serious social and economic consequences for their operations. Though good maintenance culture has been recognized as the sure […]
TEACHER INFLATION-ADJUSTED PAY, UNIONIZATION AND POLITICAL AFFILIATION
Miles Smayling Minnesota State University, Mankato ABSTRACT Inflation adjusted pay for American teachers has remained relatively flat since 1969. The biggest increase in real earnings has occurred during Republican administrations. When Democrats held the White House, teachers’ real pay has either dropped or has remained generally unchanged. Nevertheless, educator labor unions, such as the National […]
VIRTUE ETHICS: A PATHWAY TO EXCELLENCE IN TRANSFORMATIONAL LEADERSHIP
Michelle Browning National University ABSTRACT Raising the level of motivation and morality is not a simple process, yet is essential toward the goal of excellence for the transformational leader. How might leaders seeking to enhance their effectiveness as transformational leaders acquire skills to do so? Virtue ethics may be the answer. Ethics is the study […]
BENEFITS OF USING LEAN PRINCIPLES IN PATIENT CARE DELIVERY
Soon K. Cao Patrick Jaska University of Mary Hardin-Baylor ABSTRACT A health care crisis has emerged in the United States. For decades, there has been a growing concern for the medical safety and delivery of patient care. In this paper, the Toyota Production System (TPS) will be explored to focus on improving quality and efficiency […]
THE IMPACT OF PERSONAL MOTIVATORS AND JOB PERFORMANCE ON JOB CRAFTING: EMPIRICAL STUDY
Randall P. Bandura Paul R. Lyons Frostburg State University ABSTRACT This study explores the concept of job crafting (job changes) and the initiation of changes in a job for one’s own purposes usually without the knowledge or approval of management. This study also examines the impact of certain personal motivators (self-esteem, belonging, and control) and […]
APPLYING THE INTEGRATIVE MODEL OF ORGANIZATIONAL BEHAVIOR TO ATHLETIC ORGANIZATIONS
Nicholas Brown University of Mary Hardin-Baylor Terry L. Fox University of Mary Hardin-Baylor ABSTRACT This study uses the “integrative model” as proposed by Colquitt, LePine, and Wesson (2010) as a guide to examining sports organizations and the corresponding success level that a particular team may or may not encounter (Colquitt, LePine, & Wesson, 2010, p. […]
PRODUCTION EFFICIENCIES OF MICRO, SMALL AND MEDIUM ENTERPRISES IN PAKISTAN: A PRODUCTION FUNCTION ANALYSIS
Anwar Ali Shah G. Syed PVC-Sindh University Campus-Dadu-Sindh-Pakistan Faiz M.Shaikh Assistant Professor SZABAC-Dokri-Larkana-Sindh-Pakistan Abdul Sattar Shah Assistant Professor-IBA-University of Sindh Jamshoro ABSTRACT This study investigates the efficiencies of Micro, Small and Medium Enterprises in Pakistan. Data were collected from 200 firms of SMEs including Micro enterprises and data were analyzed by using SPSS-18 version software. […]
HUMAN RESOURCE MANAGER PERCEPTIONS OF ONLINE COURSE REIMBURSEMENT
Gundars Kaupins James Wanek Boise State University Malcolm Coco Abilene Christian University ABSTRACT This study investigated how human resource professionals perceive their organizations as reimbursing online programs compared to face-to-face programs. Results show that a respondent’s prior experience with online degree programs, personal satisfaction with online classes, and graduation from an online degree program were […]
